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Dell Children’s Emergency Care at Seton Southwest Hospital

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Dell Children’s Emergency Care at Seton Southwest Hospital

The world-class pediatric emergency care of Dell Children’s Medical Center of Central Texas is now available in Southwest Austin.

Families with infants, children and teens can visit the ER at Seton Southwest Hospital to get the same high-quality care of Dell Children’s in Austin. Dell Children’s pediatric emergency experts helped develop the care guidelines for kids seen at Seton Southwest.When advanced care is needed, doctors at Seton Southwest can use virtual care technology to link directly to specialists at Dell Children’s Medical Center.

Dell Children’s and Seton are part of Ascension, the largest nonprofit health system in the U.S. and the world’s largest Catholic health system.

The Dell Children’s Difference

Mousumi Chanda-Kim, MD, medical director of Seton Southwest, said nearby residents can now receive more advanced pediatric care closer to home without having to travel far.

“We’re proud to offer Southwest Austin residents advanced level of pediatric emergency services,” Chandra-Kim said. “Expanding our emergency services for kids provides a deeper level of comprehensive care to our patients.”

As Dell Children’s draws upon a decade of service in Central Texas, it has earned a reputation as the region’s pediatric leader, providing children and their families a superb healing experience, a Level I Trauma Center and outcomes that lead to a better future.

At Seton Southwest’s ER, patients can expect:

  • Same great care: Staff follows same pediatric protocols as Dell Children’s
  • Access to Dell Children’s Specialists: Emergency staff connects to Dell Children’s specialists through telemedicine technology
  • Kid-friendly environment: Dell Children’s emergency care patients have a dedicated waiting room and treatment area designed for kids.
  • Kid-friendly staff: Seton Southwest emergency staff members are trained in techniques that can help reduce stress and anxiety in kids and families during illness, injury or while in the hospital.

More convenient care options

For a quicker, more convenient ER visit, parents can schedule online at DellChildrensER.com. This feature, intended for minor emergencies, allows patients to be seen within 15 minutes of their selected arrival time.

Parents can make appointments online for the following locations:

  • Dell Children’s Medical Center
  • Seton Medical Center Hays
  • Seton Northwest Hospital
  • Seton Medical Center Williamson
  • Seton Southwest
  • Providence Healthcare Network

Learn more about Pediatric Emergency Care at Dell Children’s.

Keeping your appointment with your doctor

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Making an appointment means the doctor’s office is aware you are coming and has made time to see you.

No matter how hard we try, sometimes life gets in the way of our plans. It may be a last-minute phone call, an unexpected visitor at the door, or you are stuck driving in traffic. The result is you may be late or miss your appointment.

What should you do?
It’s important to call the doctor’s office and tell them you will be late or need to cancel the appointment. If you’re going to be late, the office may not be able to get you in with the doctor as soon as you arrive. Or the office may suggest you reschedule your appointment for another day or time. If you have to cancel your appointment, they can usually set up a new appointment with you during the same call.

As it is with any other schedule—work, school or social plans—when you are late, you can miss something important. And you leave others waiting. No one likes to be left waiting.

It’s the same with your doctor. Most doctors’ daily schedules are full with patients needing to be seen. If one person is late, it can make the rest of the day run behind. This can mean longer wait times for patients (like you) that arrive afterward and on time for their appointment.

Again, no one likes to be kept waiting, especially when they have an appointment. Remember the appointment you made is just as important to your doctor as it is to you. Both the doctor and you set aside time for your medical needs.

If you have ever had to wait past your appointment time, chances are, someone else was late for their appointment earlier that day.